Privacy Policy

Effective Date: [DD/MM/YYYY]
Last Updated: [DD/MM/YYYY]

At AYUTM, accessible through https://www.ayutm.com/, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how AYUTM collects, uses, stores, protects, and manages information when you visit our website, purchase our products, contact us, book an appointment, request a consultation, or otherwise use our services.

By using the AYUTM website, you acknowledge that you have read and understood this Privacy Policy.

1. About AYUTM

AYUTM is an online platform providing access to Ayurvedic products, wellness-related information, healthcare-related services, consultations, appointments, and other services available through our website.

For the purposes of this Privacy Policy, “AYUTM,” “we,” “us,” or “our” refers to the entity operating the AYUTM website and services.

2. Information We Collect

Depending on how you use our website, we may collect the following information:

A. Personal Information

When you create an account, place an order, contact us, or request a service, we may collect:

  • Full name
  • Mobile number
  • Email address
  • Billing address
  • Shipping address
  • City, state and PIN code
  • Order and transaction details
  • Appointment information
  • Information provided through contact or enquiry forms

B. Information Provided During Consultation

If you voluntarily provide information for doctor consultation or healthcare-related services, such information may be used only for the purpose for which it was provided and as permitted by applicable law.

Please avoid submitting unnecessary sensitive or confidential information through general website forms.

C. Payment Information

Payments may be processed through third-party payment service providers.

AYUTM generally does not directly store complete payment card details, such as your full debit/credit card number, CVV or banking credentials, unless specifically stated otherwise.

Payment information may be handled by the applicable payment gateway according to its own privacy and security policies.

D. Technical Information

When you visit our website, certain technical information may automatically be collected, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Website interaction information
  • Date and time of visits
  • Referring website or source
  • Basic diagnostic and security information

3. How We Use Your Information

AYUTM may use collected information for legitimate business and service-related purposes, including:

  • Processing and delivering orders
  • Confirming purchases
  • Providing customer support
  • Managing appointments and consultations
  • Responding to enquiries
  • Processing payments through payment providers
  • Sending order and service-related notifications
  • Improving our website and services
  • Personalising website experience
  • Maintaining website security
  • Detecting and preventing fraud, misuse or unauthorised activity
  • Maintaining business and transaction records
  • Complying with applicable legal and regulatory requirements
  • Communicating important changes to our services or policies

We do not intend to use your personal information for purposes unrelated to the reason it was collected, except where permitted or required by applicable law.

4. Cookies and Similar Technologies

AYUTM may use cookies and similar technologies to improve website functionality, understand website usage and provide a better user experience.

Cookies may help us:

  • Remember user preferences
  • Maintain shopping-cart functionality
  • Improve website performance
  • Understand website traffic
  • Analyse website usage
  • Improve our services

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5. Google Analytics and Other Analytics Services

AYUTM may use analytics and website-performance tools, such as Google Analytics or similar services, to understand how visitors interact with our website.

These services may collect information such as device type, browser information, approximate location, pages visited and website interaction data.

The use of such services is subject to their respective privacy policies and applicable settings.

6. How We Share Your Information

AYUTM does not sell or rent your personal information as a general business practice.

We may share necessary information with trusted service providers when required to provide our services, including:

  • Payment gateway providers
  • Shipping and logistics partners
  • Website hosting providers
  • IT and technical service providers
  • Website analytics providers
  • Customer support providers
  • Appointment or consultation service providers
  • Professional advisers
  • Government or regulatory authorities where legally required

We aim to share only the information reasonably necessary for the relevant purpose.

7. Third-Party Services

Our website may contain links, integrations or services provided by third parties.

Examples may include:

  • Payment gateways
  • Shipping providers
  • Social media platforms
  • Analytics services
  • Appointment/consultation platforms
  • External websites

When you use a third-party service, that third party may process your information under its own privacy policy.

AYUTM is not responsible for the privacy practices of third-party websites or services that we do not control.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Security measures may include:

  • HTTPS/SSL encryption
  • Access controls
  • Secure hosting practices
  • Authentication and administrative controls
  • Regular website maintenance and security updates

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Providing requested services
  • Completing transactions
  • Maintaining business records
  • Resolving disputes
  • Preventing fraud
  • Meeting legal, tax, accounting or regulatory requirements

When information is no longer required, we may securely delete, anonymise or otherwise dispose of it, subject to applicable legal requirements.

10. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal data, including rights to:

  • Request information about personal data processed by us
  • Request correction of inaccurate information
  • Request deletion of personal information where legally applicable
  • Withdraw consent where processing is based on consent
  • Raise concerns regarding the handling of your personal information
  • Contact us regarding privacy-related requests

Requests may be subject to applicable legal requirements, verification procedures and legitimate exceptions.

India’s data-protection framework includes the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025.

11. Children’s Privacy

Our website is not intended to knowingly collect personal information directly from children without appropriate involvement or authorisation of a parent or lawful guardian where required by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

12. Marketing Communications

Where permitted by applicable law, AYUTM may send promotional or marketing communications regarding products, offers, services or updates.

You may choose to stop receiving promotional communications by:

  • Using the unsubscribe option in promotional emails, where available; or
  • Contacting us using the details provided below.

Please note that even if you opt out of marketing communications, we may still send essential transactional or service-related communications, such as order confirmations, payment updates, appointment notifications or important account information.

13. Order and Shipping Information

When you purchase products through AYUTM, certain information may be required to process and deliver your order.

This may include:

  • Name
  • Mobile number
  • Shipping address
  • PIN code
  • Order details
  • Payment status

Necessary information may be shared with logistics or delivery partners solely for fulfilling the order and related services.

14. Doctor Consultation and Appointment Information

If AYUTM provides appointment booking or consultation services, information submitted during the appointment process may be used to:

  • Schedule your appointment
  • Contact you regarding the appointment
  • Facilitate consultation services
  • Maintain appointment records
  • Provide related customer support

Healthcare or consultation information should be provided only through the appropriate designated channels.

AYUTM does not intend for general website forms, comments or public areas to be used for submitting confidential medical information.

15. Accuracy of Information

You are responsible for providing accurate and updated information when using AYUTM services.

If any information provided by you changes, you should update it where possible or contact us for assistance.

16. Links to Other Websites

The AYUTM website may contain links to external websites.

These websites operate independently and may have their own privacy policies and terms.

We encourage you to review the privacy policy of any external website before providing personal information.

17. Changes to This Privacy Policy

AYUTM may update this Privacy Policy from time to time to reflect:

  • Changes in our services
  • Changes in technology
  • Changes in legal or regulatory requirements
  • Changes in our data-processing practices

When we make changes, we may update the “Last Updated” date at the top of this page.

We encourage visitors to review this page periodically.

18. Grievance and Privacy Contact

If you have any questions, concerns, requests or complaints regarding this Privacy Policy or the handling of your personal information, please contact us.

AYUTM

Website: https://www.ayutm.com/

Email: [Your Official Email Address]

Phone: [Your Official Phone Number]

Address: [Your Registered Business Address]

Privacy/Grievance Contact: [Name/Designation, if applicable]

We will make reasonable efforts to review and respond to privacy-related requests in accordance with applicable law.

19. Consent

By using the AYUTM website and providing personal information to us, you acknowledge that you have read this Privacy Policy.

Where applicable law requires consent for a particular processing activity, we will seek consent through appropriate means.

You may withdraw consent where legally applicable, subject to any legal or operational requirements associated with the relevant service.

20. Important Healthcare Disclaimer

Information available on the AYUTM website is provided for general informational and educational purposes.

Website content, product descriptions and general wellness information are not intended to replace professional medical advice, diagnosis or treatment.

Products should be used according to the instructions provided on the product packaging or as advised by a qualified healthcare professional.

If you have a medical condition, are taking medicines, are pregnant or breastfeeding, or have any health-related concern, consult an appropriately qualified healthcare professional before using any product where appropriate.

21. Contact Us

For questions about this Privacy Policy, personal information or our services, please contact:

AYUTM
Website: https://www.ayutm.com/
Email: pankaj.chachan@gmail.com
Phone: 9315657320,7027067767
Address: Reva Enaterprises

ch. devi lal chowk

ellenabad

haryana-125102